Stay secure with robust protection from Modu.
Discover how Modu safeguards your data and keeps
your business safe at all times.
your business safe at all times.
Your security is our priority
How Modu protects you
We safeguard your Modu account with encryption, idle session lockouts, two-factor authentication, and secure sign-in from verified devices only.
Your business data is yours – and keeping it private is a core principle of how we build Modu.
Operate with confidence – Modu’s AI-driven fraud monitoring, proactive alerts, and around-the-clock support help stop threats before they impact your business.
Modu verifies every user and device, ensuring only authorized access to accounts and critical settings – preventing fraud before it happens.
Are you noticing unusual activity on your card transactions or receiving phishing or suspicious emails or text messages?
Contact us immediately and chat with our support team.
Contact us immediately and chat with our support team.
Account security
- EncryptionWe use industry-standard encryption protocols to protect all customer data. This includes AES-256-bit or stronger encryption for data at rest (e.g., databases, cloud storage) and TLS 1.2 or higher for data in transit. All data processing and storage are performed in compliance with the Law of the Republic of Kazakhstan on Personal Data Protection.
- Idle LockoutsFor additional security, Modu automatically signs users out after a period of inactivity to prevent unauthorized access. Session timeouts are enforced across all devices.
- Security PolicyWe enforce a strict Content Security Policy (CSP) and iFrame protection to mitigate threats such as ClickJacking. Regular vulnerability scans and penetration tests are conducted to proactively identify and address potential security risks.
How we secure your data
- -1-Secure ID and passwordModu enforces strong password requirements and supports biometric authentication (Face ID / Touch ID) in our mobile app to keep your account safe.
- -2-Activity confirmationWe use automated and manual review processes to confirm sensitive account changes – such as password resets or payment details updates – to prevent unauthorized access.
- -3-Device and ID verificationEvery new browser or device requires a one-time authorization, and we require two-factor authentication (2FA) for an extra layer of security.
- -4-Single Sign-On (SSO) integrationModu supports SSO via Okta, Microsoft, Google Workspace, and other identity providers (IdPs) using OIDC or SAML – ensuring secure, seamless login for teams.
How Modu prevents fraud
Modu uses advanced AI-driven systems to detect patterns of fraudulent activity. Our technology can spot unusual behavior in real time and flag it for detailed review.
If we detect that a payment or transaction might be suspicious, we’ll send you an immediate alert via email – never ignore these warnings. Take a moment to verify the situation before proceeding, and contact us if you have any doubts.
To ensure the authenticity of our communications, Modu implements Brand Indicators for Message Identification (BIMI) and Verified Mark Certificates (VMCs). All legitimate Modu emails include a verified blue Gmail checkmark, so you can easily distinguish us from impersonators.
If we detect that a payment or transaction might be suspicious, we’ll send you an immediate alert via email – never ignore these warnings. Take a moment to verify the situation before proceeding, and contact us if you have any doubts.
To ensure the authenticity of our communications, Modu implements Brand Indicators for Message Identification (BIMI) and Verified Mark Certificates (VMCs). All legitimate Modu emails include a verified blue Gmail checkmark, so you can easily distinguish us from impersonators.
Security at Modu
- Product securityOur Security & Privacy Dashboard lets you review active sessions, connected devices, permissions, and data visibility – and adjust settings instantly.
- Security by designFrom day one, Modu’s platform has been built with security embedded into every step – including code reviews, penetration testing, monitoring, and alerting.
- Application securityOur dedicated security engineering team conducts continuous vulnerability testing for our web and mobile apps, ensuring rapid patching and protection against emerging threats.
- Incident responseWe follow clear protocols to respond to potential incidents. Any suspicious activity is investigated immediately, with full logging and monitoring.
- Built in-houseCritical infrastructure and core services are developed internally, giving us full control over updates, patches, and feature releases without relying on third parties.
- Regulatory complianceModu complies with applicable financial and data protection regulations in each market we operate in – and we apply enhanced controls to exceed minimum legal requirements.
How can I protect myself?
Protect your passwords
Choose strong, unique passwords, and store them in a password manager if possible. This can prevent fraudsters from gaining access to your online Brex account or linked email accounts and helps prevent ID theft.
Be vigilant about suspicious requests
Modu will never ask you to share personal information via email or text, nor will we request your full card number. Avoid clicking on unsolicited links, opening unexpected attachments, or installing unverified applications. Modu will never require you to install a browser extension to log in. If you are unsure about the legitimacy of a request, please contact Modu Support immediately.
Stay aware of scams
Fraudsters may attempt to obtain sensitive information, such as your account or card details, by posing as trusted entities. To stay safe, always access Modu services by navigating directly to modu.com. If you encounter a scam – such as a fake Modu website, ad, or message – report it to Modu Support immediately.
Protect your account and card details
Enter your card number only on trusted, secure websites during checkout. Never share your card details via email, chat, or other messaging platforms. Always ensure the connection is encrypted (look for “https://” and a lock icon in your browser).
Review Your Security & Privacy Settings
Regularly check your company’s security settings in the Modu dashboard to ensure your data and accounts remain protected. Configure security preferences at the organization or user level to maintain strong safeguards across your team.
Monitor Your Credit Limit and Transactions
To protect against fraud or identity theft, regularly review your credit limit usage and transaction history in Modu to ensure all activity is legitimate. If you suspect unauthorized access, change your Modu password immediately and contact Modu Support.
Change Your Password
Contact Modu Support
Change Your Password
Contact Modu Support
Keep Your Contact Information Up to Date
Ensure your registered email and phone number in Modu are always current so we can quickly reach you if we detect any suspicious activity on your account.
Update Your Devices
Regularly update your devices to ensure they have the latest security features and protections against potential threats when using Modu.
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Disclaimers and footnotes
Modu is a financial technology company, not a bank. Banking and payment services in Kazakhstan are provided by Bank RBK JSC (License No. 1.2.100/245/41, issued by the Agency of the Republic of Kazakhstan for Regulation and Development of the Financial Market – AFRDFM). All client accounts and transactions are held and processed by Bank RBK JSC under applicable laws of the Republic of Kazakhstan.
Funds deposited into Modu Business Accounts are protected by the Kazakhstan Deposit Insurance Fund (KDIF) within the limits established by law. Deposit insurance covers the failure of an insured bank.
Modu operates as a Banking-as-a-Service (BaaS) platform, providing financial technology services in partnership with Bank RBK JSC and other licensed financial institutions. Certain additional services, including payment processing, lending, or investment products, may be offered through Modu’s partners or affiliates under separate licenses.
All loans are subject to approval, including credit and collateral assessment, and may carry restrictions on availability. Nothing herein should be construed as a commitment to lend. Investing in securities or treasury products involves risk, including possible loss of principal. Past performance is not a guarantee of future results.
Cards issued under the Modu program are provided by licensed banking partners pursuant to agreements with Mastercard® or Visa®. Cards can be used where Mastercard® or Visa® cards are accepted, subject to applicable restrictions.
Modu does not provide legal, tax, or investment advice. Please consult your advisors regarding your specific situation.
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