Revised August 16, 2025
These Modu Card Program Terms set forth the requirements for your participation in the Modu Card Program and the terms that govern your use of Cards, including the process for obtaining and managing Cards through your Modu Account, and the issuance and use of Cards as governed by Issuer Terms between you and Issuers.
We may update these Modu Card Program Terms at any time, subject to the notice provisions herein, and your continued use of Cards will constitute acceptance of the updated terms.
These Modu Card Program Terms include an authorization for Modu to automatically debit your Linked Accounts for amounts owed for use of the Services, including Charges, Fees, Fines, and transactions you make on Cards.
Capitalized terms that are not defined in Section 5 have the definitions provided in the Platform Agreement.
Table of Contents- Payment Cards
- Payments
- Specialty Card Features and Programs
- Modu Fraud Protection
- Defined Terms
1. Payment Cards1.1 Issuer TermsCards are issued by a licensed bank partner of Modu, or any other bank as identified on the back of physical Cards issued to you, on your Account page on our website, or in relevant program materials provided to you. The Issuer is the creditor responsible for funding your Charges. These Modu Card Program Terms and the Issuer Terms concurrently govern your use of the Cards. You may only use the Cards if you consent to the applicable Issuer Terms. Please be aware that the Issuer Terms may state that (1) Issuers may update Issuer Terms at any time, and (2) your continued use of the Cards constitutes your acceptance of such updated Issuer Terms.
1.2 Linked AccountsWe will use Financial Data to verify account balances and account information, identify spending patterns and potential fraud, determine and review spending limits, analyze and report transactions, and provide Services. You must maintain at least one Linked Account at all times and agree that Modu may directly debit any Linked Account for payment of amounts owed. You may change or update Linked Accounts through your Modu Account. Use of specific Services or features may also require Modu to access Company Data through Third-Party Services.
If you receive a Card with Daily Payments, you agree to designate your Modu business account as a Linked Account.
1.3 Spending LimitsCompany spending limits are set by Modu, at its sole discretion, using Company Data and other data available to Modu including available funds and spending patterns, unbilled volume, financial projections, the nature and history of Company’s business, foreign exchange rate fluctuations if you transact in currencies other than Kazakhstani tenge, and anticipated use of Cards. We may not disclose exact spending limits but may provide guidance identifying whether specific transactions or monthly volumes may exceed any spending limits. Spending limits are dynamic and may be modified at any time with or without Notice to you, including temporary increases or decreases or reducing spending limits to KZT 0.
Limits for Cards with Monthly Payments: We will often attempt to provide Notice before or soon after a potential spending limit decrease for Cards with Monthly Statements. There are times, however, where prior Notice will not be provided. In particular, you agree that we may not provide Notice when spending limits are increased or decreased as part of our regular periodic review of your spending limit based on the factors described above, and you understand such regular periodic adjustments are an inherent part of your Card.
Limits for Cards with Daily Payments: For Cards with Daily Payments, spending limits are set based in part on the available balance in Company’s Modu business account and may change as transactions are made from that account. Any authorized Charge, Fee, or Fine on a Card with Daily Payments may reduce your spending limit by a corresponding amount, which you understand may be greater than or less than the amount of the final transaction. When you use a Card to initiate a transaction at certain merchants where the amount of the final transaction is unknown at the time of authorization (such as hotels, gas stations, restaurants, and rental car companies), a hold may be placed on funds in your Modu business account for an amount higher or lower than the final Charges.
For all Cards, Administrators may set Entity-specific and User-specific limits or controls through your Modu Account, but the aggregate spending limit for all Entities and Users (including Department Cards) may not exceed the total spending limit established for Company.
1.4 Requesting and Replacing CardsAdministrators may request Cards for Users through your Modu Account. Administrators are prohibited from requesting more than one active physical Card for any individual User other than for Users who are authorized to use one or more Department Cards. We may decide in our sole discretion not to grant requests for Cards or limit the number of physical or virtual Cards provided to any User.
In order to request a Card for any User, we may require Administrators to provide the User’s full legal name, contact information, personal address, and date of birth. Additional information may be required, as determined in our sole discretion. Cards may be denied or canceled due to changes in Issuer’s policies, as required by law, or for any other reasons we determine are appropriate in our sole discretion. Cards may be issued to Users as physical or virtual cards (a Card issued without an associated physical card).
Administrators may request that Users be issued Cards with specific restrictions made available by Modu. For example, we may allow Users to be issued vendor cards, which can only be used at specific merchants, or we may allow Users to be issued cards with expiration dates set by Administrator.
Administrators may request Department Cards. Any employee or contractor authorized to use a Department Card is considered a User, and all obligations relating to Users will apply with respect to such person. You are solely responsible for identifying and authorizing Users permitted to use Department Cards.
You are responsible for securing Cards, account numbers, and Card security features (including the CVV and PIN, if any). You will promptly notify us and take appropriate measures to prevent unauthorized charges when a Card is lost, stolen, breached, or needs to be replaced. In such cases, Administrators may request the issuance of replacement Cards by Issuers through your Modu Account. Replacement Cards may have new account numbers that could require you to update the Card on file for any scheduled or recurring payments. You are solely responsible for updating Card information stored with merchants where account numbers have been changed.
1.5 Using Cards and Unauthorized UseUsers may only use Cards for bona fide business-related Charges and transactions for Company purposes, and not for personal, family, or household purposes.
You understand that your Modu Account is commercial in nature and that certain consumer protection laws, such as the Credit Card Consumer Accountability, Responsibility, and Disclosure Act of 2009, do not apply to this Account. You agree that all Charges and other transactions in your Account will be treated as business transactions made solely for business purposes. You agree, in accordance with Section 135 of the federal Truth in Lending Act, that if at any time you have been issued ten (10) or more Cards for use by Users at Company’s request, then Company waives any and all limitations on its liability for unauthorized use of such Cards that it may have under the Truth in Lending Act.
You are responsible for selecting the individuals in your organization who are authorized to use Cards. You are responsible for all Card transactions and activities, including transactions made by your Entities. You agree to establish and maintain controls designed to ensure that the Cards are only used by authorized Users for bona fide Company business purposes and in compliance with the Platform Agreement, these Modu Card Program Terms, the Issuer Terms, and applicable law. You are responsible for Charges and transactions made by any person given access to Cards even if they are not the person associated with or named on the Card.
Modu, Issuers, Card Networks, or other intermediary Third-Party Service Providers (including merchant acquirers) may deny or reverse Charges for any reason. Modu is not responsible for any losses, damages, or harm caused by any Charges that are denied or reversed.
All Users are subject to the Platform Agreement and all terms, agreements, and policies incorporated by reference, including these Modu Card Program Terms, the Issuer Terms, and the User Terms. Company is responsible for ensuring that Users understand and comply with these obligations, including any amendments thereto.
1.6 Settlement Currency and ConversionBy default, all Charges, Fees, and Fines must be paid in your "Settlement Currency," which will be specified in your Modu Account and may vary by region or agreement between you and us. If a Charge is made on a Card in a currency other than the Card’s Settlement Currency, we will determine the foreign exchange rate (“FX Rate”) applied to the transaction. The FX Rate may vary from time to time or vary among customers depending on your relationship with us, the type of transaction, the amount, type of currency, the date and time of the exchange, and/or other factors we deem relevant. The FX Rate may include costs or other markups as determined by us in our sole discretion, which are typically up to three percent (3%) of the Charge amount. This rate may be less favorable to you than rates publicly quoted or available to us through our banking or payment partners.
The amount of any Charge made on a Card will be calculated as of the date of the transaction and denominated in that Card’s Settlement Currency. You agree that the amount you owe for any such Charge is determined with reference to that Settlement Currency, regardless of any subsequent changes in the FX Rate against other currencies. This means that the equivalent amount in another currency on the date of your payment may be higher or lower than the equivalent on the transaction date.
For each Settlement Currency, you agree to pay us the amount due in that Settlement Currency. For example, if you have 100,000 KZT in Charges in KZT Settlement Currency Cards, and 250 USD in Charges in USD Settlement Currency Cards, you agree to pay us 100,000 KZT and 250 USD, and not an equivalent amount converted entirely into one currency. You may designate one of your Entities to pay us the amount due in the Settlement Currency on your behalf, but you remain responsible for paying such Charges.
If you do not pay us amounts due on the Due Date, we may withdraw amounts due in an alternative Settlement Currency from one of your Linked Accounts. In such cases, or if we allow you to pay us in a different Settlement Currency, we will determine the converted amount using an FX Rate obtained from one of our banking or Third-Party Service Providers on or near the date of withdrawal.
If we withdraw payment in one currency and later receive payment in the original Settlement Currency (for example, if the payment in Settlement Currency is delayed in transit), then you agree we may refund you for any overpayment in either the original Settlement Currency or in the alternative currency we received from you, at our sole discretion.
1.7 Disputing ChargesYou are responsible for reviewing your Periodic Statements promptly and identifying any Charges that you believe are erroneous, unauthorized, or that you wish to dispute.
If you and a merchant have a dispute regarding a Charge on your Periodic Statement – for example, incorrect goods or services delivered, or being charged the wrong amount – you should first attempt to resolve the dispute directly with the merchant. If the dispute is not resolved to your satisfaction, or if you believe the Charge is unauthorized, you may initiate a dispute through your Modu Account.
The Modu Card Program is subject to the applicable Card Network rules regarding chargebacks. These rules set specific procedures for resolving disputed Charges, and you may be required to provide details and supporting documentation. To preserve your rights, you must initiate a dispute within
90 days of the date the Charge posts to your Account, as the Card Networks may not process disputes reported after this time.
Pending disputed Charges will still appear on your Periodic Statement and must be paid by the due date. If the Chargeback is resolved in your favor, the credited amount will be reflected in your Modu Account in the current or a future Statement.
We may impose Fees, adjust your spending limits, or suspend access to your Modu Account or Services if you fail to pay Charges related to disputed transactions that remain unresolved by the payment due date.